The website www.fluxportugal.pt is an online store owned by Fluxo Real Global, S.A., a joint-stock company, with a share capital of €200,000.00, headquartered at Estrada Luiz Bernardo Almeida, 610, 3730-305 Vale de Cambra, and holder of tax identification number (NIPC) 515527750, hereinafter referred to as Fluxo Real Global, S.A. Telephone contacts: 256 488 238 Email address: geral@fluxportugal.pt

The online store is a registered website, and the service provided by the website itself is the responsibility of Fluxo Real.

The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property, and other applicable legislation.

The User also acknowledges that any content appearing in advertising, highlights, promotions, or mentions of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws, and other property protection laws, and therefore, any use of such content can only occur with the express authorization of the respective holders.

The User undertakes to fully respect the rights referred to in the previous number, namely by refraining from committing any acts that may violate the law or said rights, such as reproduction, commercialization, transmission, or making available to the public of such content or any other unauthorized acts concerning the same content.

Fluxportugal.pt will make every effort to ensure that the information presented does not contain typographical errors, which will be promptly corrected whenever they occur.

The service of the online store consists of providing, through the address www.fluxportugal.pt, access to the online store, with information regarding a set of products, duly identified in their respective catalogs, allowing the User, electronically, to order the products advertised on the site, under the terms and conditions described herein.

Product orders must be placed by Users aged 18 (eighteen) years or older, and individuals under this age must have authorization from their legal representatives.

The elements and information transmitted by the User have full legal effects, with the User acknowledging electronic acquisitions, and cannot invoke the lack of a signature to avoid fulfilling the assumed obligations.

The User undertakes to use this service in compliance with the laws and regulations in force that are applicable to it, as well as the Terms and Conditions stated here.

Fluxportugal.pt may, at any time, change, in whole or in part, the Terms and Conditions presented here, namely regarding information about price, products, specifications, promotional actions, and services.

The User may not alter the content of the service or send messages containing computer viruses or that may cause any other damages.

The User of the online store is considered an end consumer, subject to VAT settlement, except for residents in third countries, outside the European Union.

The sales process is subject to compliance with the rules defined in Decree-Law 24/2014 of February 14, which transposes Directive No. 2011/83/EU of the European Parliament and of the Council, of October 25, 2011, on contracts concluded at a distance and away from commercial establishments.

All products and services marketed in the online store comply with Portuguese Law.

The store has the appropriate security levels; however, fluxportugal.pt will not be responsible for any damages suffered by the User and/or third parties due to delays, interruptions, errors, and suspensions of communications originating from factors beyond its control, namely, any deficiencies or failures caused by the communications network or communication services provided by third parties, by the computer system, by modems, by connection software, or any computer viruses or resulting from downloading infected files or files containing viruses or other properties that may affect the User's equipment.

If, due to an error in accessing the online store's website, there is a service interruption, Fluxo Real will not be liable for any damages.

Data and information queries made under this service are presumed to be made by the User, with fluxportugal.pt declining any responsibility arising from abusive or fraudulent use of the information obtained.

Fluxportugal.pt shall not be liable for any losses or damages caused by abusive uses of the Service that are not directly attributable to it due to intent or gross negligence.

Fluxportugal.pt is not liable for damages or losses resulting from the use of the Service that are not directly attributable to it, nor does it guarantee that the Service will be provided uninterruptedly, securely, or free from errors.

Fluxportugal.pt is not responsible for any damage that may arise from improper use of the Service, and the User is entirely responsible for all interaction carried out under their account and password.

Fluxportugal.pt shall not be liable for damages resulting from contractual or tortious relations concerning the use of the Service provided here, and the User is responsible for the loss of any profits, contracts, data, or any indirect loss arising from non-compliance or violation of the applicable terms and conditions.

All texts, comments, works, illustrations, works, and images reproduced or represented on fluxportugal.pt are strictly reserved under copyright and intellectual property rights for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only their use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any reproduction or total or partial representation of the fluxportugal.pt website or all or part of the elements found on the site is strictly prohibited.

All trademarks, trade names, or other distinctive signs reproduced on the website are the property of their respective owners.

The creation of hypertext links to the fluxportugal.pt website may only be made with the express written authorization of Fluxo Real, without prejudice to the right of withdrawal at any time by Fluxo Real.

Any unauthorized use constitutes an infringement punishable by law.

In the event of non-compliance with any of the terms of use of the site www.fluxportugal.pt, Fluxo Real reserves the right to take appropriate legal action.

The computerized records kept under the security conditions considered as proof of the communications, orders, and payments made between the parties.

Products duly identified in their respective catalogs may be purchased at the online store www.fluxportugal.pt.

The non-availability of any product in the online store does not mean that it is out of stock at Fluxo Real, as it may be available through another distribution channel of the company.

The User undertakes to comply with all applicable legal provisions, namely, not to engage in or encourage the practice of unlawful acts or offenses against good morals, such as indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of applicable legislation on the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules of service usage, under penalty of fluxportugal suspending or deactivating the service, under the terms of clause 7.

The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by various users and, as such, subject to computer overloads, so fluxportugal.pt does not guarantee the provision of the service without interruptions, loss of information, or delays.

fluxportugal.pt also does not guarantee the provision of the service in situations of unforeseeable overload of the systems on which it is based or force majeure (extraordinary or unforeseeable situations, outside fluxportugal.pt's control).

In case of interruption of the service provision due to unforeseen overload of the systems on which it is based, fluxportugal.pt undertakes to restore its operation as soon as possible.

Regardless of any prior or subsequent communication, fluxportugal.pt may, at any time, and at its sole discretion, discontinue the provision of the service and/or part of the service to one or all Users.

fluxportugal.pt also reserves the right to suspend or immediately terminate access to the service in the following cases: when the User does not comply with the terms of use; when fluxportugal.pt ceases access to the store, upon prior communication, with a notice period of 15 days before the cessation date.

The suspension or termination of the fluxportugal.pt service, under the terms of the preceding paragraphs, does not affect the right of the User or third parties to any compensation or other compensation, and fluxportugal.pt cannot be held liable or in any way burdened for any consequence resulting from the suspension, cancellation, or termination of the service.

In the situations described above, fluxportugal.pt will communicate to the User, in advance, so that he can, if he wishes, safeguard the content of his order viewing area within 3 (three) business days from the sending of the email or provision of the information on the service's main page.

Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User related to the service, including any changes to these General Conditions, may be made to the User's email address, by SMS, or telephone contact.

The User accepts to receive any and all communication and/or notification related to the online store, to the address, contact phone, and/or email address ("email") indicated in the order process.

At any time, the User may request not to receive these communications and/or notifications through the Contact Form or through the "Remove" option included in each Newsletter.

Without prejudice to the provisions of the following number, Fluxo Real may change the service and/or the technical conditions of its provision, as well as the respective usage rules, whenever convenient to adapt it to eventual technological developments, and must disclose to the User such changes with a minimum notice period of 15 (fifteen) days.

Fluxo Real does not, however, guarantee the User the accomplishment of any upgrades or improvements in the Service.

Some upgrades or new functionalities of the Service may be available only against payment by the User and/or subscription, by the same, of Specific Conditions of use.

The version currently in force of these General Conditions and their annexes is available on the website www.fluxportugal.pt.

The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to Fluxo Real about acts and omissions that violate the legal provisions applicable to the acquisition of goods.

The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the User's knowledge of the facts, being recorded in Fluxo Real's information systems, which must decide on the complaint and notify the interested party within a maximum period of 30 (thirty) days, counting from the date of its receipt.

Portuguese law applies to this document.

The competent court to settle any disputes arising from the interpretation or execution of these General Conditions is the Vale de Cambra District Court, with express waiver of any other.

For any questions regarding these General Conditions, Users should contact Fluxo Real by email geral@fluxoreal.com or by telephone +351 256 460 510.